You can choose to create an account with Jacu during the checkout process – simply select the ‘Create an account’ option and enter your chosen password.
You can login to your account using your e-mail and chosen password by clicking the Account menu option. Once logged in your can display your order history, download invoices and change your billing and shipping information.
Any information you provide to Jacuonline ltd. will never be shared or sold to a third party.
Unless required by law.
Click the Account menu option and sign-in to your account using your e-mail address and chosen password.
Once logged in your can display your order history, download invoices and change your billing and shipping information.
If you are unable to sign-in, click the Account menu and click “Remind password” then enter your e-mail address. Once you receive the e-mail follow the instructions provided. If you continue to experience trouble signing-in, please contact Jacuonline Customer Service Monday through Friday from 10.00am to 6.00pm, on +44 (0)1628 487889 or e-mail email@example.com
The customer account that you create on the Jacuonline website is also recognised in our stores. Provide the sales assistant with your first and last name or the e-mail address associated with the account.
You can place an order directly on the website by selecting the colour and size options on any given product page. Alternatively, you may place a phone order by calling Jacu Customer Service. A representative is available to assist you Monday through Friday from 10.00am to 6.00pm on +44 (0)1628 487889.
No. You can checkout as a guest. You will receive e-mail confirmation of your order when it has been received and an additional e-mail when the order is complete and your goods have been despatched.
To view and/or download an invoice in PDF format, sign-in to your account by clicking the Account menu. Locate your order in the Recent Orders table and click Download Invoice (PDF).
Is my payment secure?
For your safety and security all transaction are processed by WorldPay Inc using their servers and SSL encryption.
None of your financial details are held or recorded by Jacuonline Ltd.
We accept MasterCard, VISA, American Express.
If the card transaction is approved, the amount will be reserved immediately and your will receive an order confirmation to your e-mail. If the credit card transaction is not approved, your order will be cancelled. Please contact your back or card provider if you have any questions about this.
Orders will be shipped via Royal Mail standard tracked (3-5) days service from confirmation of order Monday to Friday, except UK public and bank holidays.
To check the status the status of your order, click the Account menu and sign-in to your account. You will receive an e-mail confirmation when your order is complete and your goods have been despatched.
We can only ship to physical addresses. We do not ship to APO/DPO/PO boxes / military addresses.
Yes, we offer a click and collect service from any Jacu Store.
You will have the option to enter a different shipping address during checkout. If you have created an Account, ensure to login during checkout to retrieve your billing and shipping addresses.
You may track your most recent orders by signing into your account. This will display the order status. If your package has not been delivered after 48 hours of receiving the order complete e-mail, please contact customer service at firstname.lastname@example.org
Please contact Jacuonline customer service on +44 (0)1628 487899 as soon as possible.
You have up to 15 days to return your order from the delivery date. Products must be returned new, in the original packaging with all tags attached. For sale items you have up to 7 days from the delivery date of your order. Products cannot be returned if worn, soiled or the garment and or sales tags have been removed. Any merchandise received in this way will be returned to sender. Please contact email@example.com if you wish to return an item.
Click here to view our full returns information.
The return / exchange process may take 7 to 10 business days to process. This does not include processing through your bank or return shipping. You will receive an e-mail confirming your return or in the case of an exchange a shipping confirmation.
Our stores and our website operate independently; products must be returned to the same entity from which they were purchased. If you used click and collect you can return the item to our Marlow shop.
37 West Street